TERMS & CONDITIONS
By accessing and using this website, you agree to the following terms and conditions. Please read them carefully before making any purchase or using any services on our site.
- General
This website is operated by REELUXS. By placing an order or using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
- Products & Services
We strive to provide accurate descriptions and images of all items and services. However, colours, textures, and conditions may vary slightly due to lighting, display settings, or manual measurements.
REELUXS reserves the right to update product information without prior notice.
- Pricing & Payment
All prices listed are in MYR/SGD (depending on region) and may be updated without prior notice.
We accept the payment methods displayed at checkout.
Your order will only be processed once payment is successfully received.
- Returns, Refunds & Exchange
All sales are final unless stated otherwise.
Due to the nature of our products (luxury goods, bag spa services, customised work), refunds or exchanges are only accepted under specific conditions:
Wrong item received
Serious defect not disclosed
Service mistake acknowledged by REELUXS
Return requests must be made within 24–48 hours upon receiving the item.
- Repair & Customisation Disclaimer
For Bag Spa, refurbishment, recolouring and customisation services:
Results may vary depending on the original condition of the item
We do not guarantee 100% colour matching
Natural leather reactions such as texture changes, minor marks, or differences in tone are normal
Customer agrees to accept final results before the order is placed
REELUXS is not liable for damage caused by undisclosed pre-existing conditions.
- Shipping & Delivery
Delivery times may vary depending on courier performance.
REELUXS is not responsible for delays, customs issues, or lost parcels once items have been handed to the courier unless insurance coverage is purchased.
- Limitation of Liability
REELUXS shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website, purchased products, or provided services.
- Privacy
All customer information is kept strictly confidential and will not be shared except for necessary shipping or service purposes.
- Amendments
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website indicates acceptance of any changes.
- Contact
If you have questions, please contact our customer support:
📩 info@reeluxs.com
📞 Malaysia / Singapore service hotline (your branch contact)
