Privacy policy.

This Privacy Policy explains how Reeluxs Bag Spa Specialist (“Reeluxs”, “we”, “us” or “our”) collects, uses, stores and protects the personal information you share with us when you visit reeluxsbagspa.my or use our services. We handle personal data in accordance with applicable laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA).

By using our website or submitting an enquiry, you consent to the practices described in this policy.

1. Information we collect

Information you give us

When you request a quote, send an enquiry, or contact us through our website, WhatsApp, phone, email or social media, we may collect:

• Your name and contact details, such as phone number and email address;
• Details and photographs of the item you wish to have serviced;
• Your service preferences, pickup or delivery address, and any messages you send us;
• Any other information you choose to provide in the course of an enquiry or service.

Information collected automatically

When you browse our website, certain information is collected automatically, including your IP address, browser and device type, the pages you view, the date and time of your visit, and the website that referred you. This information is collected through cookies and similar technologies.

2. Cookies and analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use the site so that we can improve it. These tools may set cookies on your device. You can disable or delete cookies through your browser settings; please note that some parts of the website may not function as intended if you do.

3. How we use your information

• To respond to your quote requests and enquiries, and to prepare quotations;
• To provide, carry out and follow up on our cleaning, repair and restoration services;
• To arrange pickup, delivery and communication regarding your item;
• To maintain business records and to respond to questions or disputes;
• To operate, maintain and improve our website and services.

4. Sharing your information

We do not sell or rent your personal information. We may share information only as necessary with:

• Service providers who help us operate our business and website, such as our web hosting provider, courier and pickup partners, and analytics providers;
• Messaging and social platforms you choose to contact us through, such as WhatsApp (Meta) and Instagram, whose own privacy policies govern your use of those platforms;
• Authorities or other parties where required by law, or to establish, exercise or defend our legal rights.

5. Data retention

We keep your personal information only for as long as necessary to provide our services to you, to maintain reasonable business and accounting records, and to comply with our legal obligations. When information is no longer needed, we take steps to delete or anonymise it.

6. Data security

We take reasonable measures to protect your personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may request to access, correct, update or delete the personal information we hold about you, or withdraw your consent to our use of it. To make a request, please contact us using the details below. We may need to verify your identity before acting on a request.

8. Children’s privacy

Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children.

9. Third-party links

Our website and social media may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before sharing any information with them.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date below. Please review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:

• Reeluxs Bag Spa Specialist
• Block B, B-0-2, Plaza Damas Phase 1, 60 Jalan Sri Hartamas, Taman Sri Hartamas, 50480 Kuala Lumpur, Malaysia
• Email: info@reeluxsbagspa.my
• Phone / WhatsApp: +60 10-700 7616

Last updated: May 2026.