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Help · Shipping & returns

Shipping & returns.

How delivery, free outlet pickup, returns and exchanges work for the care collection.

Reeluxs Bag Spa
Kuala Lumpur

Delivery

We currently deliver within Malaysia. Orders are dispatched within two working days by courier. Delivery is free on orders over RM150; a flat RM10 applies below that.

Outlet pickup (free)

Prefer to collect? Choose Outlet pickup at checkout and pick up free at either Kuala Lumpur outlet — Plaza Damas (Mon–Sun, 10am–7pm) or TRX (Mon–Sun, 10am–8pm). We’ll message you on WhatsApp when your order is ready; bring your order confirmation.

Returns & exchanges

Unopened, unused items can be returned within 14 days of delivery for a refund or exchange. For hygiene reasons, opened or used care products can’t be returned unless faulty. If an item arrives faulty or damaged, or we sent the wrong thing, we’ll replace it or refund you in full (including postage) — just reach us within 14 days. For change-of-mind returns, return postage is the customer’s responsibility. Refunds are issued to your original payment method once we’ve received and checked the item.

How to start a return

Visit our contact page to reach us on WhatsApp or by email with your order number, and we’ll guide you.

Common questions

Delivery & returns.

Delivery is free on orders over RM150, and a flat RM10 below that. We currently deliver within Malaysia — or collect free from either Kuala Lumpur outlet.
Orders are dispatched within two working days by courier. If you've chosen outlet pickup, we'll message you on WhatsApp the moment it's ready.
Yes — choose Outlet pickup at checkout and collect free at Plaza Damas or TRX. Bring your order confirmation; we'll WhatsApp you when it's ready.
Unopened, unused items can be returned within 14 days of delivery for a refund or exchange. For hygiene reasons, opened care products can't be returned unless faulty — and if something arrives damaged or wrong, we'll replace or refund it in full, including postage.
Reach us on WhatsApp or by email with your order number and we'll guide you through it. For change-of-mind returns, return postage is the customer's responsibility; refunds go to your original payment method once we've received and checked the item.
Ask us first — send a photo on WhatsApp and we'll point you to the right product honestly, including when your piece would be better served by a treatment at the outlet.
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